PET QUESTIONS? START HERE.
Frequently asked questions
Happy little paws.
A LITTLE CLARITY GOES A LONG WAY
Let’s clear things up.
01 How do I place an order?
Browse our products, select your preferred option and quantity, then add the items to your cart. Review your cart and proceed to checkout to complete your order.
02 Can I buy a pack of 1, 2 or 3?
Where pack options are displayed, select your preferred pack before adding the product to your cart. The quantity and displayed total reflect your selection. Any applicable discount is shown in your cart or at checkout.
03 Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Contact our team if you need help with payment options.
04 Do you deliver across Pakistan?
We offer delivery across Pakistan. Availability and shipping charges for your address are confirmed at checkout. Contact us before ordering if you need to check a particular location.
05 Is delivery free in Multan?
We offer free delivery within our Multan delivery area. Please confirm your address with our team and check the delivery options shown at checkout.
06 Can I collect my order from your store?
Contact us to arrange collection from our Multan store. A delivery or pickup preference saved on the website does not confirm a collection appointment. Please wait for confirmation that your order is ready.
07 How long will delivery take?
Delivery timing depends on your location, product availability and courier arrangements. Contact our team for an estimate for your order.
08 Where is your physical store?
Visit Pet’s Mart at Shop No. 29, Metro Plaza, Qasim Road, near CMH Chowk, Cantt, Multan. Call 0300-6303944 before visiting if you need to confirm directions or opening hours.
09 Do you offer pet grooming?
Yes. Contact our team to discuss your pet’s grooming needs, available appointments and charges before booking.
10 Do you offer pet boarding?
Contact us to check boarding availability, arrangements, charges and the requirements for your pet before booking.
11 How can I arrange a pet clinic visit?
Call our team to confirm clinic availability and discuss the service you need before visiting.
12 How do I enquire about live pets?
Check our Live Animals category or contact the store for current availability, collection arrangements and care information.
13 What should I do if an item arrives damaged or incorrect?
Contact our team with your order details and clear photos of the item and packaging. We will review the issue and explain the available next steps.
14 Can I return or exchange a product?
Return or exchange eligibility depends on the product and our current return policy. Contact us before sending an item back. Different conditions may apply to opened food, hygiene products, services and live animals.
15 Can I change or cancel my order?
Contact us as soon as possible with your order details. We will check whether the order can still be changed or cancelled.
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